Kundenservice
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FAQ Returns
You have 14 days from receipt to return your order.
Returns within the EU
Enjoy easy returns and exchanges with the return label included with your order. Please log in to your customer account or send an email to customercare@allude.de.
Returns outside the EU
Please register this in your customer account. After approval, you can easily create a return label via the DHL Express Portal .
Register returns in your customer account:
- Please click on your customer account
- Then click on the order to be returned
- request return
- give a reason
- request return
- We will send you an email once we have accepted your return request.
- You can now submit a return via the DHL Express Portal .
We reserve the right to refuse a refund if the product shows signs of use or has in any way changed from its original condition. In this case, you may choose to have the item returned to you at your expense.