It may take 1-4 business days (excluding weekends and holidays) for us to prepare a package for shipping.
Once your order has been shipped, you will receive an automatic email with tracking information.
If the tracking information has not been updated for more than 5 business days, please let us know so we can initiate an investigation.
The investigation to locate the package may take up to two weeks.
If we determine that the package was lost during transit, you will receive a full refund.
You can track your shipment here
My package is not moving on the tracking link
If the tracking information has not been updated for more than 5 business days, please let us know so we can initiate an investigation.
It may take up to two weeks for us to complete the investigation and locate your package.
If we determine that the package was lost during transit, you will receive a full refund.
You can track your shipment here