Can I change my billing address?

For your financial security, we cannot change billing information once an order has been placed.

Once you have received an order confirmation, your order is being processed and should be delivered to you very soon.

After dispatch, you will receive an automatic email with tracking information for your information.

Can you change the amount of my bill?

We cannot make any changes to invoices.

We are required by law to provide full and accurate order details, including the price, on all commercial invoices and official documents.

Faulty article

We are very sorry to hear that your package did not arrive in perfect condition.

In order for us to investigate this request, we ask that you send us photos of the defective item and a brief description of the problem.

Please click on the link below to submit this information. Once we receive your request, we will be happy to assist you.

Damaged item

We are very sorry to hear that your package did not arrive in perfect condition.

So that we can track this with our shipping partner, we ask you to send us photos of:

1. the damaged item
2. the inner and outer packaging
   
   

Please click on the link below to submit this information. Once we receive your request, we will be happy to assist you.

How can I place an order?

1. Select your shipping country by clicking on the flag symbol at the top of the homepage
2. Select the item(s) you wish to purchase
3. Click on "Checkout"
4. Enter your address and payment details

You will receive an automatic email confirming the details of your order.

It may take between 2-4 days to process an order for international shipping.

Once your order has been shipped, we will send you an email with tracking information.

We endeavour to meet stated delivery times, but sometimes circumstances beyond our control, such as extreme weather conditions or customs inspections, may cause delivery delays.

Do you ship to my country?

Please click on the flag icon at the top of our homepage to view the countries we ship to.

If you cannot see your country, it is likely that we do not currently ship to that country.

Why was my order cancelled?

There are various reasons why an order was cancelled, for example:

• Item is no longer in stock
• Unconfirmed data
• The payment was rejected

If your order has been cancelled, you should receive an email notification with details of the reason.

Sometimes an order is not processed – there can be two possible reasons for this:

1. The time between ordering the item and confirming payment was too long.
2. The item was sold out during the order process.
   
   

To avoid this, we ask you to proceed to payment confirmation as soon as possible once the item has been selected.

credit card payments

We only charge your credit card when your order ships, if your order is cancelled you will not be charged. If you see a charge, it is only a pre-authorisation that will be automatically cancelled by your payment provider.

PayPal payments

Payments via PayPal are instant, so if an order is cancelled, a refund will be made.