You have 14 days from receipt to return your order.
Products from our Cashmere Care series that have been opened are excluded from returns for hygiene reasons.
Returns within the EU
Enjoy easy returns and exchanges with the return label included with your order. Please log in to your customer account or send an email to customercare@allude.de.
Geöffnete Cashmere Care Produkte können nicht retourniert werden.
Returns outside the EU
Please register this in your customer account. After approval, you can easily create a return label via the DHL Express Portal .
We want to make sure that you are satisfied with your purchase from us. Should you still wish to return an item, please note that the cost of return shipping will be borne by the buyer. We thank you for your understanding and are happy to assist you with any questions or assistance with returns.
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