Identity of the Seller
Allude GmbH
Daglfingerstrasse 67
81929 Munich
Germany

Phone: +49 89 2111720
Email: customercare@allude.de

Alternative dispute resolution: The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at https://ec.europa.eu/odr .

The "ODR platform" can be used to settle disputes arising from contracts concluded online for the sale of goods and/or services between consumers and entrepreneurs.

We are affiliated with the following out-of-court alternative consumer arbitration board and participate in dispute resolution proceedings before this consumer arbitration board:

General Consumer Arbitration Board of the Center for Arbitration e. V.
Strafiburger Strasse 8
77694 Kehl
https://www.verbraucher-schlichter.de

Information on the conclusion of the contract
The technical steps for concluding the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the provisions "Conclusion of the contract" of our General Terms and Conditions (Part I).

Contract language, contract text storage

• The contract language is German.
• We do not save the complete contract text. Before submitting the order via the online shopping cart system, the contract data can be printed out using the browser's print function or saved electronically. Once we have received the order, the order data, the legally required information for distance selling contracts and the general terms and conditions will be sent to you again by email.

Codes of Conduct
We have subjected ourselves to the buyer seal quality criteria of Händlerbund Management AG and, with it, to the Ecommerce Europe Trustmark Code of Conduct, which can be viewed at: https://www.haendlerbund.de/de/downloads/kaeufersiegel/kaeufersiegel-zertifizierungskriterien.pdf and https://www.ecommercetrustmark.eu/the-code-of-conduct/

Essential characteristics of the goods or services
The essential characteristics of the goods and/or services can be found in the respective offer.

Prices and payment terms

• The prices and shipping costs stated in the respective offers represent total prices. They include all price components including all applicable taxes.
• The shipping costs incurred are not included in the purchase price. They can be accessed via a correspondingly labelled button on our website or in the respective offer, are shown separately during the ordering process and must be borne by you in addition, unless free shipping has been promised.
• You will be responsible for any costs incurred in transferring money (credit institution transfer or exchange rate fees) if the delivery is made to an EU member state but the payment was made outside the European Union.
• The payment methods available to you are indicated under a correspondingly labelled button on our website or in the respective offer.
• Unless otherwise stated for the individual payment methods, the payment claims arising from the concluded contract are due for payment immediately.

Delivery conditions

• The delivery conditions, the delivery date and any existing delivery restrictions can be found under a correspondingly labelled button on our website or in the respective offer.
• If you are a consumer, the law stipulates that the risk of accidental loss and accidental deterioration of the item sold during shipment only passes to you when the goods are handed over to you, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or another person designated to carry out the shipment.

Statutory liability for defects
Liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Part I). These General Terms and Conditions and customer information were created by the lawyers of the Händlerbund who specialize in IT law and are constantly checked for legal conformity.

Händlerbund Management AG guarantees the legal security of the texts and is liable in the event of warnings. Further information can be found at: https://www.haendlerbund.de/agb-service .