- Credit card (Visa, Mastercard, AMERICAN EXPRESS, Klarna)
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PayPal
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Prepayment
Delivery to Germany : within 1-3 days with UPS for €5.50. Free delivery for orders over €550.
Delivery to EU : within 2-4 days with UPS for €8.50. Free from €850.
Delivery times:
Please note that no deliveries are made on Sundays and public holidays.
If you pick up the goods yourself, we will inform you by email about the availability of the goods and the collection options. In this case, no shipping costs will be charged.
When is shipping free
- Delivery to Germany is free from €550.
- Delivery to EU is free from €850.
You have 14 days from receipt to return your order.
Enjoy easy returns and exchanges with the return label included with your order. Please send us an email to customercare@allude.de or register it in your customer account.
Register returns in your customer account:
- Please click on your customer account
- Then click on the order to be returned
- Request return
- State reason
- Request return
We will send you an email once we have accepted your return request.
We reserve the right to refuse a refund if the product shows signs of use or has in any way changed from its original condition. In this case, you may choose to have the item returned to you at your expense.
Refund
As soon as the goods arrive is and accepts we will transfer your purchase amount back to you. This can take up to 10 days . The purchase amount will be refunded to the payment method used.